Professional Services

The Elastic Path professional services team helps ensure not only that your ecommerce project is successfully launched but that you have a solid ecommerce strategy that is aligned with your long term corporate vision. We provide a wide variety of professional services for your enterprise needs:

Consulting
Ecommerce Tactics
Implementation
Value-added Services

Consulting 

Elastic Path has helped major global brands achieve success with their online stores. Our team of consultants can provide your business with ecommerce consulting at any stage of development-launching a new online store or optimizing your current operations. We can provide consulting for both non-clients and clients that have selected the  Elastic Path ecommerce platform. Our deep experience in enterprise projects has provided us with valuable insight into the unique challenges of enterprises such as channel conflict and legacy infrastructure.

Consulting entails a deep understanding of your business and current strategy then developing an ecommerce strategy that is aligned with those corporate goals. Our team will look at outlining metrics for success, setting up an ecommerce operations (including infrastructure, technology, resources, and processes), and planning for the long term. Where does your business want to be five years from now? Your ecommerce business should also be driving towards the same direction and outlook.

Our consultants can analyze and provide recommendations for various areas of concern:

• Technology Landscape
• Market Intelligence
• Operational Improvement
• Conversion Optimization
• Demand Generation

Download our consulting brochure  

Ecommerce Tactics  

The consulting work will include demand generation, conversion optimization, and operational improvement tactics. Our consulting division can provide the high level planning as well as the manpower to execute on the ecommerce tactics depending on your internal resources. Some clients prefer for us to work closely with their marketing and ecommerce teams and other clients prefer for us to take on the projects end to end.

Download our consulting brochure  

Implementation  

The Elastic Path professional services team is comprised of world-class ecommerce experts with deep knowledge and experience in enterprise implementations. Our business analysts, solution architects, developers, project managers, and performance analysts have years of project experience for our 200+ clients worldwide. We have dedicated teams assigned to your account, so you will always have a consistent team who is familiar with your projects, requirements, and IT environment.

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Elastic Path Professional Services follows a proven, "Agile" (iterative) approach to project management in order to give your project maximum flexibility, without sacrificing predictability. This eliminates costly risks and backtracking issues often associated with standard "waterfall" software development processes.

Key phases in our engagement process include:

Elaboration phase
In this phase, we work with you to determine key business requirements and develop a full project plan to meet these requirements. Some of the deliverables from this phase include: a system requirements document, architecture design, an initial project plan for the entire project, and the identification and elimination of project risks.

Construction phase
In this phase, we start and complete development requirements, and prepare for production. Development proceeds in short, typically 3-week cycles, with a focus on high priority features and components first, so that the project can be built incrementally and enhanced in subsequent cycles. Because each cycle delivers meaningful, visible, testable results—typically working code—clients can review progress frequently and make changes or adjustments. This visibility and flexibility are not possible with projects structured to deliver all work en-masse on the completion date.

Production phase
In this phase, we complete final preparations and go live with your ecommerce solution. Some of the deliverables from this phase include: complete integration testing, complete system UAT, training of your developers, and final go live launch.

Value-added Services  

Sometimes you need a little help, and sometimes you need a lot. The Elastic Path professional services team is equipped to take on additional work if you don't have the bandwidth or resources to do it on your own.

Architecture review

A well-designed site will be easier to maintain, upgrade, and deploy. If you have completed the design of your system, Elastic Path can help validate your architecture before committing expensive resources to build it. Elastic Path solution architects can evaluate your design documentation, recommend improvements, and identify potential trouble spots. This review will streamline implementation and reduce project costs. 

General feature enhancement

Elastic Path can help develop a feature or integration in instances where your team has a time constraint or is unfamiliar with that area of code. 

Version upgrade

Elastic Path is continually developing new out-of-the-box features, and upgrading will give you access to all of these new features and bug fixes. If you have made significant customizations, the upgrade process can be more complicated. Our developers can help speed up the upgrade process and reduce costs.